Ultimately, AG’s service is only as good as our ability to collect and settle claims. Our claims team has many years of experience, as well as a detailed knowledge and understanding of each of our diverse product lines. We also have access to an extensive panel of specialist global experts who can add real value by helping resolve problems so we can handle and arrange settlement of losses efficiently and comprehensively. That is our primary goal: achieving a timely and satisfactory resolution for our clients.
The AG claims team doesn’t simply wait for claims to occur. We get involved from the beginning of the placing process, when markets are being chosen, through to drafting contract wordings. For clients, this means we maintain complete control of the claims collection process, from inception to final payment. Crucially, all these functions are performed in-house, so our clients have the assurance of knowing they have a reliable, experienced and responsive team of professionals looking after their interests. Particular areas of expertise for trickier types of claims include:
- Hull Damage and Particular Average
- Cargo and shortage claims
- General Average and salvage
- Terminal operators
- Political risk
- Property and reinsurance